ALL ORDERS WILL BE SHIPPED FROM THE UNITED KINGDOM. If you order from outside the UK, your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, DefLeppard.com/Bludgeon Riffola has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

DELIVERY TIME CAN TAKE UP TO 3-4 WEEKS. It is possible that the delivery of your order could be delayed due to customs processing. If your order has not arrived after 5 weeks, please contact us at webstoresales@defleppard.com.

WE CAN ONLY HELP WITH LOST/DELAYED ORDERS THAT ARE SENT WITH A TRACKING NUMBER. All Deluxe books and lithographs are always sent with trackable shipping, but standard books are ONLY sent with a tracking number if you specifically select that shipping method. Please be aware that if you order a standard book with STANDARD SHIPPING ($15), we have no way of tracking the order should it get lost or damaged by the postal service. We can not be held responsible for lost shipments that are sent with standard shipping, and we can not give refunds for those shipments.

Although the charges for shipping and handling are included in the item price, they do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to DefLeppard.com/Bludgeon Riffola and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

DefLeppard.com/Bludgeon Riffola has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

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